Refund Policy

Last updated: 21 September 2026

1. Store products (Tebex)

Products bought from our Tebex store are digital goods delivered immediately. By completing a purchase you agree to immediate delivery and acknowledge that this ends any statutory cooling-off right you would otherwise have for digital content.

Tebex Limited is the merchant of record for store purchases, so payments, receipts and refunds are processed through Tebex under its own terms as well as this policy.

1.1 When we will refund

• The product is materially broken or does not work as described, and we cannot fix it within a reasonable time.
• You were charged twice for the same product.
• You bought the wrong product and have not yet downloaded or activated it. Tell us within 48 hours.

1.2 When we will not refund

• You changed your mind after downloading or deploying the product.
• The product does not fit a requirement that is not listed on its store page. Ask us before buying if you are unsure.
• It conflicts with modifications, third-party resources or a framework version the product does not claim to support.
• You cannot get it running but will not let us help troubleshoot it.
• The licence has been shared, resold or redistributed in breach of our Licence Terms.

1.3 How to request one

Open a ticket in our Discord server or email aaronwilliams.ja@gmail.com with your Tebex transaction ID and a description of the problem, including screenshots or console output where relevant. We aim to respond within 5 hours on weekdays. Approved refunds are returned through Tebex to the original payment method, usually within 5 to 10 business days.

2. Custom development work

Custom projects are quoted and built for you, so deposits are non-refundable once work has begun. They cover the time reserved for your project and the discovery work done up front.

• If you cancel before work starts, your deposit is refunded in full.
• If you cancel during the project, you pay for the work completed to that point; anything already paid beyond that is refunded, and we hand over what has been paid for.
• If we cannot deliver the agreed scope, we refund the amount that relates to the undelivered part.
• Bugs reported inside your support window are fixed at no cost rather than refunded.

3. Chargebacks

Please talk to us before opening a chargeback. A chargeback filed without contacting us first is treated as a breach of our terms: the licence is revoked, access to support and our Discord may be removed, and we may decline future business. We keep delivery records and respond to chargeback claims with them.

4. Questions

If anything here is unclear, ask before you buy. Email aaronwilliams.ja@gmail.com or open a pre-sales ticket in Discord.